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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-04 | Bob | 10 | 8 | 10 | 10 | Yes | |
| 2009-09-09 | Lori | 10 | 8 | 10 | 10 | No | thank you for the response. i used a high-power sprayer to spray water into the jets and intake drains. it took several minutes but it started. i hadn't thought about putting water into the outlet where i hook-up my hose to drain the tub. i will do that next time. i think that will be quicker. thanks. lori |
| 2009-09-07 | Jackie | 10 | 10 | 10 | 10 | Yes | Thanks, Lynn! Appreciate your promptness and expertise! |
| 2009-09-07 | Jackie | 10 | 10 | 10 | 10 | No | Lynn got back to me in LESS THAN 24 hours on LABOR DAY WEEKEND!! |
| 2009-08-18 | Dee | 8 | 7 | 10 | 7 | No | |
| 2009-08-10 | Brenda | 8 | 8 | 9 | 10 | No | |
| 2009-08-09 | Ralph | 10 | 10 | 10 | 10 | Yes | Very quick response.....thank you! |
| 2009-08-06 | Dave | 10 | 10 | 10 | 10 | Yes | |
| 2009-07-10 | Mario | 10 | 10 | 10 | 10 | No | |
| 2009-07-01 | Tom | 10 | 10 | 10 | 10 | Yes | Answer was helpful and to the point. |
| 2009-06-29 | Bruce | 10 | 10 | 10 | 10 | Yes | Thank you. It seems that the thermocouple that goes into the heater was loose. I pushed it in and it has been fine for three days. My book says that the high limt is 118 degrees. Amazed that it is this high. THANKS!!! |
| 2009-06-28 | Carol | 10 | 9 | 10 | 10 | No | |
| 2009-06-28 | Andrew | 10 | 10 | 10 | 10 | Yes | This problem is complex and has had a number of efforts to fix, but I think your rationale is excellent. I have asked my service to address both the gauge and the sensor and we will see if the problem subsides for good. Drew |
| 2009-06-26 | khiem | 10 | 10 | 10 | 10 | No | thank you for your response. |
| 2009-06-26 | Jay | 10 | 10 | 10 | 10 | Yes | |
| 2009-06-26 | Jay | 10 | 10 | 10 | 10 | Yes | |
| 2009-06-25 | Tom | 10 | 10 | 10 | 10 | Yes | Answer was concise and timely |
| 2009-06-24 | James | 10 | 10 | 10 | 10 | No | |
| 2009-06-21 | Vicki | 10 | 10 | 10 | 10 | Yes | Hope this is a simple answer and not too costly. Thanks for the quick response. |
| 2009-06-17 | David Bennington | 10 | 10 | 10 | 10 | No | Thank you for your responses. I have the equipment to test with now and should be able to detect any blockages. |
| 2009-06-16 | KW | 8 | 8 | 10 | 10 | No | Thank you. |
| 2009-06-15 | Kurt | 10 | 10 | 10 | 10 | Yes | |
| 2009-06-14 | Charlotte | 10 | 10 | 10 | 10 | No | Thank you for your clarification. It has greatly helped. |
| 2009-06-12 | Vic | 10 | 10 | 10 | 10 | Yes | Great answer - just what I wanted to hear - simple, concise and to the point. Many thanks! |
| 2009-06-10 | James | 10 | 10 | 10 | 10 | Yes | |
| 2009-06-02 | Mickey | 10 | 10 | 10 | 10 | No | Thanks for the help !!!!! |
| 2009-06-01 | Kim | 10 | 10 | 10 | 10 | No | Great suggestions and yes, I have checked those items. We even hooked the pump up to a separate set of hoses and pressure gauge to test. The pump ended up being bad. Even though it was drawing water in, it was not doing so with any force. |
| 2009-05-31 | Merrilee | 10 | 10 | 10 | 10 | Yes | |
| 2009-05-29 | Chris | 9 | 10 | 8 | 8 | No | Not the answer I was hoping for! - but it was worth a try. Breaking it was not easy - found drilling holes - very carefully over the edge of the skimmer box - finally broke it and I could get it out. Thank you for replying. |
| 2009-05-29 | jennifer | 10 | 10 | 10 | 10 | Yes | We did test the water and treated, then put two bags of softner salt in. It is clear as a bell now. thanks!! |
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Electrical code,pump problems,maintenance
Electrical
Education/Credentials
State certified ,installation specialist for a pool company,35 years expierence

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