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Windows XP/Tom Guertin
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-10-06 | bob | 10 | 10 | 10 | 10 | Yes | I read your experience and am impressed. I once myself learned about computer programming but felt it wasn't for me and I admire people like yourself because of the complexity of the subject matter. computers amaze me. |
| 2009-10-04 | Robert | 10 | 10 | 10 | 10 | No | |
| 2009-09-28 | Stephanie | 9 | 10 | 7 | 10 | No | |
| 2009-09-28 | Warm | 10 | 10 | 10 | 10 | Yes | Thank you |
| 2009-09-17 | Nancy | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-16 | Jerry | 10 | 10 | 10 | 10 | Yes | I think that you hit the nail on the head. I am running Knoppix from the CD player. It is running great. The hard drive is still under warinty so I will ship to Weastern Digitial tommrow. Thank You very much! Jerry Horton. |
| 2009-09-15 | Steve | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-14 | sam | 10 | 10 | 10 | 10 | No | |
| 2009-09-14 | don | 10 | 10 | 10 | 10 | Yes | Thanks, it came back when I updated the system bios. |
| 2009-09-14 | Gabriel | 10 | 10 | 10 | 10 | Yes | Thank you, I've already formatted the drive but I am keeping your info for next time if needed... |
| 2009-09-13 | Rhonda | 10 | 9 | 10 | 10 | Yes | Thank you Tom! The computer is loading to manufacturer specifications now. I am so appreciative for your help with this problem because my godson who went to computer school did not know what to do and he was able to help me with your explainations. My computer was purchased 2002 and I ordered the computer with the parts I wanted from Dell and it does not have a disk called recovery but it says reinstallation. I am used to having books sent witht the computers and I would be able to format the computer and reload the recovery disk with no problems. These computer companies no longer want to provide you with a guide to operating your computer when you purchase it. I can't begin to thank you because in this day and age you can not fare well without a computer. I have a lap top but i like my desktop, it is my base. |
| 2009-09-12 | Gabriel | 10 | 10 | 10 | 10 | Yes | Thank you for a nice answer, Gabe |
| 2009-09-12 | narith | 10 | 10 | 10 | 10 | No | |
| 2009-09-10 | John | 10 | 10 | 10 | 10 | Yes | Thanks Tom. |
| 2009-09-10 | Warm | 10 | 10 | 10 | 10 | Yes | Thank you |
| 2009-09-10 | Cliff | 10 | 10 | 10 | 10 | Yes | Thanks for the quick response and the detail of your instructions. Cliff |
| 2009-09-05 | vansh kapoor | 8 | 10 | 10 | 10 | Yes | |
| 2009-09-02 | Adam | 10 | 10 | 9 | 10 | No | I meant to say HP start up screen; not sure why I threw Dell in there. Regardless, you were right about the boot order. I fooled around with this once before, and tried to put CD-Rom at the top. The first choice was listed as [Disabled]. I changed the order so that it boots to my Hard Drive first, and now the problem is solved. Don't know how or why it got switched around, but what matters is that now it's fixed. Thank you so much for your help! Much appreciated. |
| 2009-09-01 | Shelley | 10 | 10 | 10 | 10 | Yes | Fast reply, very easy to follow instructions so i just want to say a BIG thank you Tom you solved my problem. |
| 2009-08-31 | feroz | 8 | 7 | 10 | 9 | No | |
| 2009-08-30 | sam | 10 | 10 | 10 | 10 | No | |
| 2009-08-30 | Diana | 10 | 10 | 9 | 10 | Yes | GREAT and thorough answer, thank you so much for you time! |
| 2009-08-28 | Steve | 10 | 10 | 10 | 10 | No | Many thanks. Very helpful Steve |
| 2009-08-28 | Marie | 10 | 10 | 10 | 10 | Yes | Thanks a bunch. You're a peach! |
| 2009-08-24 | John | 10 | 10 | 10 | 10 | No | Thanks. Looks like it is beyond the basic settings adjustments. |
| 2009-08-23 | Ann | 10 | 10 | 10 | 10 | No | Thank you Tom for all the detailed information. It will take me a while to try out the options you suggested but I am hopeful that with all the data you provided something will work. Sincerely, Ann |
| 2009-08-20 | laksh bakshi | 10 | 10 | 10 | 10 | Yes | provide proper knowledge and thanks for helping me |
| 2009-08-07 | Art | 10 | 10 | 10 | 10 | No | Thank you for the prompt reply. |
| 2009-08-02 | Abby | 7 | 7 | 10 | 10 | No | |
| 2009-07-31 | forest | 10 | 10 | 10 | 10 | Yes | i meant the installer billboard, but never mind. thanks anyway! |
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Answers by Expert:
Tom Guertin
Expertise
I can answer Desktop and Laptop hardware questions as well as software questions. I have worked as a programmer 9 years, test/QA 9 years, and system administration 7 years. Having a diverse background helps in diagnosing computer problems.
Experience
Rocket Software Oct 14, 2002 – Present
Senior Systems Engineer: Responsible for all software and hardware installations, analysis, and support on all desktops and laptops. Support 200 remote employees along with 5 remote sites. Build servers, test, and build systems. Manage Active Directory, Exchange, Call Manager, and Unity accounts.
EMC Corporation Dec 31, 1999 – Nov 11, 2001
Senior Software QA Team Lead Engineer: Responsible for full software quality assurance of EMC's SymAPI and SymCLI software for Base and Control functionality.
Created full regression test suite in perl.
Peritus Software Services Sep 4, 1994 – Mar 30, 2001
Senior Software Engineer: Maintain outsourced code for CV, BULL, DG (UNIX), and Stratus (UNIX). Assist Y2K renovation team as project leader and COBOL renovator for Y2K compliance.
Team leader for as many as 21 engineers.
Supported DG AOS/VS II and AVIION (UNIX) communications products and AOS/VS II Databases. Maintained DG’s patch download website by modifying the XML web page, making each fix available.
Sys admin for both DG AOS/VS II and AVIION (UNIX) platforms.
BULL Worldwide Information Systems Inc. Aug 1988 – Sep 1994
Senior Software Engineer: Designed, Developed, Maintained, and Component Tested File System, Printer, and Device Utilities in an ISO 9000 environment using Assembly and C.
Maintained 21 utilities, fixing all problems within company wide goal.
Re-wrote 5 utilities in assembly with only 1 reported problem since 1989.
Maintained a Dump Analysis Utility, which enables users to follow system structures, dump group information, and analyze memory.
SQA component tested all DPS6 utilities.
KRAFT Inc., Dairy Group Oct 1986 - Aug 1988
Computer Programmer: Designed and developed a program that accounts for all maintenance parts, repairs, and moneys using DBASE III Plus.
Purchasing agent for all building and machine maintenance.
Education/Credentials
EDUCATION: University of Massachusetts, Amherst, MA
Major: BS. Computer Systems Engineering
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