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Windows XP/Troy M. MCSE, CNA, MCP, CST, IC3, Aplus
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-06-15 | Tina | 10 | 10 | 10 | 10 | Yes | Much thanks for your help, and my question was answered fully. Tina |
| 2009-06-04 | rambling | 10 | 10 | 10 | 10 | Yes | I thank you very much for yor reply and to be honest i am very happy that its not just me that this is happening to.It has almost driven me insane and now that i know what the problem is i can try to rectify.I think this is a wonderful site,keep up the great work and i do hope you get well very soon.Take care Rambling |
| 2008-01-19 | Kay | 10 | 10 | 10 | 10 | Yes | Thank you so much for your reply. I'm looking into all of that now. (I suspect it's hardware failure and I'll just buy a new desktop, though. They're cheap and this guy is five years old now~) |
| 2007-12-07 | Laith | 10 | 10 | 10 | 10 | No | Troy, Thank you very much. Although I didn't get the answer to my question but I really appreciate your time and effort. Best regards, Laith |
| 2007-09-03 | sam | 10 | 10 | 10 | 10 | No | |
| 2007-06-30 | shlomi | 10 | 8 | 10 | 10 | No | |
| 2007-04-08 | Teresa Bell | 10 | 10 | 10 | 10 | Yes | Holy Crap!!! Talk about THOROUGH!!! I've been using this allexperts service for about 7 years now and NEVER had I had someone email with such care and detail the answer! Thanks for your help. Houston - We Have SOUND!!!! YIPPEEE! You are SO Nominated for volunteer of the month!!! |
| 2007-04-03 | Dave | 10 | 10 | 10 | 10 | Yes | Thank you. Dell was of NO assistance. I clear temp files regularly, but your infor is making me think I should back up files now. I appreciate the help. |
| 2006-10-25 | Chuck | 10 | 10 | 8 | 10 | Yes | |
| 2006-10-25 | Mike | 10 | 8 | 10 | 10 | No | thank you again... sounds complicated and i cant see how the drive van be connected otherwise, its build-in/integrated. Guess I have to return the machine and be without for weeks or more. Its still relatively new about six months... Just hopef it was an easy to slove software problem. Thanks for your effort, and good health. Mike |
| 2006-10-24 | John | 10 | 10 | 10 | 10 | No | |
| 2006-10-22 | stevewa | 10 | 10 | 10 | 10 | Yes | Thanks for the in depth answer, I wish you better health. we need people like you more. i'd like to reward you with some cash if that is acceptable. how can i contact you if you are maxed out? |
| 2006-10-20 | Rick | 10 | 10 | 10 | 10 | Yes | Troy, thanks for the valuable input. I have since installed another 512 of ram and has helped. I think I will reformat the cpu just to get the advantages of a new pc, i.e. not so much "junk in the car" |
| 2006-10-11 | James J. Jochen | 10 | 10 | 10 | 10 | Yes | Prompt and very complete/understandable response. Highly recomment this 'expert'. |
| 2006-10-06 | James J. Jochen | 10 | 10 | 10 | 10 | Yes | Prompt, complete, and understandable response. Recommend this 'expert' strongly. |
| 2006-10-06 | Dr. Charles L. Vaughn, B.A., B.S.W., B.A., M.P.A., | 9 | 9 | 1 | 10 | No | It was unfortunate that the volunteer with the highest level of espertise - turns out to be the one that responded "only" after having my question "resent" to him. As a direct result of having to wait I selected to contact three other volunteers; two of the three were exceelent and the remaining one had no experience with my question. Please give Troy my "best wishes" with a continuing recovery from the illness he mentioned. But, "timing is -still- evertything" and time is all that I have; I must give an account for my time. Dr. CHarles L. Vaughn, B.A., B.S.W., B.A., M.P.A., D.D. |
| 2006-10-01 | Romeo | 10 | 10 | 10 | 10 | Yes | Dear Troy Thank You for your expertise,superior knowledge,courteous response.I followed your instructions,my first time in BIOS that is a plus for me. I was not too comfortable making any changes,so i took your advise and brought the computer to JTech where i boughtit,they are extremely good the best in town i showed them a print out of your response,and they understood better than I did, and within minutes everything was working well. One thing i do appreciated from all this,you showing me how to get into BIOS Thanking You again Troy Romeo Hebert Cornwall Ontario Canada p.s. i also mentioned your name and site to my senior neighbourhood,believe me your a God sent to us Suggestion; you should start a Golden Age Computer Service Wed Site |
| 2006-09-23 | Claude | 10 | 10 | 10 | 10 | No | Thanks |
| 2006-09-22 | Ken Gibilisco | 10 | 10 | 10 | 10 | Yes | Thank you Troy, That information should be very helpful to me, I appreciate all the time that you spent with this, regards, Ken. |
| 2006-09-13 | Lee | 10 | 10 | 10 | 10 | Yes | Very informative - as I know enough abot computers to be dangerous it was nice to know that I was on the right track - did not know that I could get replacement disks either. Thanks |
| 2006-09-12 | Jack Bramel | 10 | 10 | 10 | 10 | Yes | Troy was very knowlegable in his answer to me. He gave me an answer to my question which was to the point and complete without seeming hurried. Thanks also, Troy, for the helpful information. It should be all I need. Thanks also your compliment. Jack |
| 2006-08-12 | rhett | 10 | 10 | 10 | 10 | Yes | Very thorough and helpful. I have not tried the fix yet but the instructions were very clear. Thank you very much!! |
| 2006-08-10 | Dan | 10 | 10 | 10 | 10 | No | Thanks Troy. |
| 2006-08-06 | sheryl | 10 | 10 | 10 | 10 | Yes | I received my answer in a timely manner and Troy was very nice and very helpful to me he gave me enough infomation to help me and I appreciate it very very much If i ever need help again i sure would ask troy again for some help |
| 2006-07-18 | Tony Bamford | 10 | 10 | 10 | 10 | Yes | When i read the email I new what I had done wrong Troy explained the whole process with great detail and clarity, 100% thanks |
| 2006-07-18 | Dan | 10 | 10 | 10 | 10 | No | Thanks Troy. I eventually found the same solution researching with the Update Troubleshooter-and it worked. |
| 2006-07-03 | Benj Ortiz | 10 | 10 | 6 | 10 | No | Very knowledgeable, clear, concise and polite. Although his response came a little bit late, since I had already done what he "advised" me to... and actually had solved the prob even before i got his reply. Thanks though.... it just proved that i was on the right track. |
| 2006-07-02 | sarah | 10 | 10 | 10 | 10 | No | thank you so much for the advice. :) much appreciated |
| 2006-07-01 | Paul Tipping | 10 | 10 | 10 | 10 | Yes | excellent and precise answer!! |
| 2006-06-30 | Ken Tourle | 10 | 10 | 10 | 10 | No | Dear Troy, I apologise for probably asking you twice about this, I did send the question to a few others and must have forgot who! Anyway I have not found the exact answer yet and you have told me about Mr.Excel which I did not know about. Very many thanks again for all your help. Best Regards, Ken. |
Answers by Expert:
Troy M. MCSE, CNA, MCP, CST, IC3, Aplus
Expertise
Hi there! Even though I am new around here, I have been having great fun with PCs for over two decades now, becoming familiar with Windows through versions 3.x/9x/Me/2000/XP/2003. I enjoy helping others with what I feel is an exciting industry - computers are always changing, improving and offering new opportunities for learning. I look forward to assisting you with questions concerning Windows, how it interacts with your PC Hardware, configuration/settings or just general tips and ideas. Besides troubleshooting questions, feel free to ask the basics, as well. I will always start there, and I firmly believe that there is no such thing as a dumb question - we are all ‘Beginners’ at one time or another!
Experience
I am an Aplus Certified [the 'plus sign' is unviewable here currently], Microsoft Certified Systems Engineer with Computer Service Technician and LAN Administration diplomas and 10 years direct experience with PCs including assembly, troubleshooting/support and upgrading.
I have worked for retail outlets, schools and businesses, and have been an Instructor in the past as well – helping others, just like you, understand and enjoy computers!
Education/Credentials
MCSE
(Microsoft Certified Systems Engineer), CNA
(Certified Novell Administrator), MCP
(Microsoft Certified Professional), CST (Computer Service Technician (Formerly Computer Engineering Technician)(Hardware/OS servicing Diploma), IC3 (Internet and Core Computing Certification)(Hardware/OperatingSystem/Internet Fundamentals Certification), Aplus [the 'plus sign' is unviewable here currently](Computing Technology Industry Association Hardware/Operating System Certification)
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