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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-06-05 | Christie | 10 | 10 | 10 | 10 | Yes | thank you very much! |
| 2009-05-08 | Richard | 10 | 10 | 10 | 10 | Yes | Thank you for your quick reply. As I live in Florida I will communicate through email if I need further advise. Again Thank you, Richard Dickson |
| 2009-05-04 | mary | 10 | 10 | 10 | 10 | Yes | Bob Wiley answered my questions! Got the information I needed to identify my table! |
| 2009-04-29 | CJ | 10 | 10 | 10 | 10 | Yes | Thanks again for your timely reply! |
| 2009-04-28 | CJ | 10 | 10 | 10 | 10 | Yes | I SO appreciate your speedy reply, and I am going to research it now that I know what it is =) Thanks again! |
| 2009-04-25 | stephanie | 10 | 10 | 10 | 10 | No | thanks for the advice will try it today |
| 2009-04-17 | Dennis | 10 | 10 | 10 | 10 | No | I messed up but at least he responded to my question. |
| 2009-03-30 | Anita Snow | 10 | 10 | 10 | 10 | Yes | Excellent, timely response with extra points for a good sense of humor. |
| 2009-03-28 | Nola | 10 | 10 | 10 | 10 | No | |
| 2009-03-11 | Carri | 10 | 10 | 10 | 10 | No | Thank you so much, you have been a great help! |
| 2009-03-04 | Lorena | 10 | 10 | 10 | 10 | Yes | Excellent response. Thanks! |
| 2009-02-13 | Carla | 10 | 10 | 10 | 10 | Yes | Thank you so much for your timely response, and also for the referral. |
| 2009-01-29 | Dennis | 10 | 10 | 10 | 10 | Yes | Very helpful response. Very polite as well. |
| 2009-01-25 | Denise Hicks | 10 | 10 | 10 | 10 | No | |
| 2009-01-21 | Tria | 7 | 10 | 10 | 10 | No | Thanks, I emailed them my question. |
| 2008-12-08 | Christi | 10 | 10 | 10 | 10 | Yes | |
| 2008-12-03 | Elaine | 10 | 10 | 10 | 10 | No | Thanks so much for your prompt response. |
| 2008-11-29 | Jim | 10 | 10 | 9 | 10 | No | Thanks for your time and clear answer Bob. It's nice there are people like you in the world to offset many of the others! |
| 2008-11-17 | Tiger | 10 | 10 | 10 | 10 | Yes | thanks, chair is in storage |
| 2008-11-13 | Mark | 10 | 10 | 10 | 10 | Yes | Mr. Wiley's response time was incredible, about 1 hour! The information he supplied will assist me greatly as I further investigate the item I asked him about. Thank you Mr. Wiley. |
| 2008-11-11 | Krista | 10 | 10 | 10 | 10 | Yes | |
| 2008-11-07 | Arthur | 10 | 10 | 10 | 10 | No | thank you very much, Bob - your response gave me exactly what I need to take the right actions. |
| 2008-10-21 | pat | 10 | 10 | 10 | 10 | Yes | Hi Bob, I agree with the anti-love-seat comment! :) A setee was my second choice. Thanks for your help! |
| 2008-10-20 | Yvonne | 10 | 10 | 10 | 10 | No | Thank you if my grandparents were alive and saw the furniture they would both cry. i am going to try the tips you gave me. |
| 2008-10-15 | JULIE | 10 | 10 | 10 | 10 | No | Thanks for your quick reply -- I prefer using the "green" solution. |
| 2008-10-13 | Annie | 10 | 10 | 10 | 10 | No | Great info...thanks again! |
| 2008-10-13 | Annie | 10 | 10 | 10 | 10 | No | Thank you! |
| 2008-10-09 | Kate | 10 | 10 | 10 | 10 | Yes | Thanks! :) |
| 2008-10-06 | Gen | 10 | 10 | 9 | 10 | No | Thanks for confirming my suspicions, Bob. I feel more comfortably proceeding with the restoration process now. Gen |
| 2008-09-29 | Leslie | 10 | 10 | 10 | 10 | No | Thank you. |
Answers by Expert:
All types of repair and restoration questions regarding wooden and upholstered pieces. I am not an appraiser and therefore cannot answer value questions
Restorations By Lord Robert is a full service furniture repair and restoration studio located in the greater Amesbury/Newburyport area specializing in projects all over the New England region, many of them on-site. Among the types of jobs performed by the craftsman are the repair and restoration of all types of wooden and upholstered furniture as well as leather and vinyl furniture repairs. We also repair and restore mantel and floor, such as grandfather, clocks. The craftsman has about 35 years of experience.
The firm can perform true restoration and has expertise in the restoration of 18th and 19th century finishes, construction, upholstery methods and materials. We are as comfortable with antiques as well as new furniture and are an authorized service center for many manufacturers including Howard Miller, Lane Furniture, Berkline, Benchcraft, Bradington Young, Catnapper, La-Z-Boy, Palliser Furniture, Rowe Furniture, Clayton Marcus and furniture warranty companies such as Guardian Products Guard-Master Ultra Shield and Guardsman.
Education/Credentials
BS degree from Loyola college, many industry courses in wood repair and restoration and leather and vinyl repair
Past/Present Clients
references available upon request

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