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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-23 | Mary | 10 | 10 | 10 | 10 | Yes | thomas, Thank you for your quick response. Your reply was exactly what I thought. I appreciate your time. Mary |
| 2009-11-16 | Finola | 10 | 10 | 10 | 10 | No | |
| 2009-11-13 | Juanita | 10 | 10 | 10 | 10 | Yes | Thank you muchly Thomas for your honest answer and for the blessing I'll gladly accept. Have a wonderful day. Regards, Juanita |
| 2009-11-09 | Nancy | 10 | 10 | 10 | 10 | No | Thank you for your advice. The only reason we ordered the White Lustrium in the first place was because we could not afford the real gold and my daughter really wanted a grad ring. I guess next time it may be worth the extra expense. |
| 2009-11-08 | Thea | 10 | 10 | 10 | 10 | Yes | Thank you so much... I was really concerned because I won the rings in auction on ebay! But you did put my mind at ease for part of my concern and I thought I would have to wait the 3 days.... Thank you! |
| 2009-11-05 | Meera | 10 | 10 | 10 | 10 | Yes | Thank you very much Sir, for all your kind help and valuable opinions. It was a very clear and straight forward suggestion to my query. Lot of clarity is now there in my mind. I'll definetely let you know my final decision and I may bother you again sometime. Thanks for everything. |
| 2009-11-04 | Meera | 10 | 10 | 10 | 10 | Yes | Thanks again for this kind of service. |
| 2009-11-03 | Cynthia | 10 | 10 | 10 | 10 | Yes | Thank you, Thomas! You really helped me understand not only the "417k" but all the other karats for gold, too! I appreciate your knowledge. |
| 2009-10-26 | christy page | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-23 | Kelly | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-22 | christy page | 10 | 10 | 10 | 10 | Yes | I would love to nominate Thomas for volunteer of the month! |
| 2009-10-21 | Justin | 10 | 10 | 10 | 10 | No | Thank you Thomas. Luckily I work at a place that has a small welder and I could probably try to weld this myself and then have a jeweler touch it up. I just need to find a piece of steel around the size I need. |
| 2009-10-21 | Cherie Gentry | 10 | 10 | 10 | 10 | Yes | Dear Thomas, Thank you for your answer and for the record, we were looking at the websites together due to being a business computer, her test was today so we will see, thanks again. |
| 2009-10-20 | Heather | 10 | 10 | 10 | 10 | No | Thomas you are always a pleasure to here from - I know you may not be an expert in all the questions I ask, but you are surely the most fun and sincere! |
| 2009-10-18 | Mark | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-18 | Patt | 10 | 10 | 10 | 10 | No | |
| 2009-10-17 | Terrence | 10 | 10 | 10 | 10 | Yes | Many thanks Thomas for your quick and helpful response |
| 2009-10-16 | Lee | 10 | 10 | 10 | 10 | Yes | Excellent reply, thank you very much! |
| 2009-10-10 | Amira | 10 | 9 | 10 | 10 | Yes | Thank you so much, Thomas, for your answer. It was prompt, detailed and useful. I'm glad you explained the process for me to understand before presenting your opinion, I really appreciated this as I do prefer to understand the situation as well as receive your opinion on it. Again thanks so much, especially for answering it so quickly as we are going to look at the ring again today. |
| 2009-10-10 | Meera | 10 | 10 | 10 | 10 | Yes | Thankyou very much Sir, for understanding my requirements and much needed advise and suggestions. This type of personalised services are really something one look forward to. Thankyou very much |
| 2009-10-04 | Carol | 10 | 10 | 10 | 10 | Yes | Thank you Thomas for your very timely and courteous answer. I will have to get busy at removing this adhesive, as I will be presenting the watch this evening. I will post a follow up to let you know how it came out. Thank you so much. |
| 2009-09-30 | Diane | 10 | 10 | 10 | 10 | No | Thomas, Thank you so much for your timely and detailed response. I will share this information with the hubby and hope that it will convince him that it's ok to resize. I do a have a higher-end jeweler in the upscale (read very old money) part of town that purports to specialize in repairs and such. I will definitely ask if they have a "bench" jeweler. (I feel sure that they do.) Thanks again! Diane |
| 2009-09-29 | anu | 10 | 10 | 8 | 10 | Yes | Very well answered,Thomas.Thanks a lot.Wish you could see the stone and assess for your self.Thanks anyway. |
| 2009-09-26 | Art | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-23 | Ana | 10 | 10 | 9 | 10 | Yes | Thank you, Thomas. Your answer was wonderfully detailed and thorough. Now I know where to start! :) |
| 2009-09-13 | arianecoleman | 10 | 10 | 10 | 10 | Yes | Thank you Thomas. Your advice is invaluable, especially for someone like me who lives in a rural area with little to no metal artists. The info you gave me was just what I was looking for. I will send a pic when I finish the ring.... Thanks Again, Ariane |
| 2009-09-11 | Zane | 10 | 10 | 10 | 10 | Yes | Very informative in his response and he thoroughly answered my question! |
| 2009-09-09 | Tracy | 10 | 10 | 10 | 10 | No | |
| 2009-09-08 | Krystal | 10 | 10 | 9 | 10 | Yes | |
| 2009-09-07 | laurie | 10 | 10 | 10 | 10 | Yes | Thmas had educated me so much in such a little time ;) |
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Answers by Expert:
Have a question about jewelry repair or working with precious metal jewelry and gemstones? I am a working professional bench jeweler, involved everyday with setting stones in mountings, designing and making jewelry, repairing and limited custom manufacture. Over 30 years experience. If you work with jewelry as a hobby or as a profession, I might be able to help. I deal with the retail business, not mass production. Ask privately if you wish. See the box for that: It keeps your question between us. Please DO NOT ask MAKER'S MARKS, but metal quality marks are fine to ask. Please DO NOT ask diamond prices. See a gemologist for that.
I have near 35 years experience at the sort of jewelry work I do.
Education/Credentials
Education is English/Physics! Started in human resources, to advertising, to jewelry...wow, what a road. Now a jeweler for many years. I have had formal training in jewelry work and many shared experiences with top grade jewelers. We just never know were we will go or be. Follow your best, your dreams, with some discretion! Don't let the work tear up your body along the way.

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