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Heating, Air Conditioning, Fridge, HVAC/Frank A.
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-07-21 | Alfred | 10 | 10 | 6 | 10 | No | |
| 2009-06-09 | Nate | 10 | 10 | 10 | 10 | Yes | Thank you so very much. You really helped us a lot. We got a second opinion from a technician that was recommended by a friend who has lived in the area longer than we have, and he resolved the problems for us. Thanks again. |
| 2009-06-07 | jane | 10 | 10 | 10 | 10 | Yes | Thanks so much for your help. It's so reassuring to know that I'm not going to be calling a technician to the house unnecessarily. And, I'll be prepared with knowledge before he gets here. I appreciate the "easy to understand" responses too. Wonderful service! |
| 2009-06-07 | Mahesh | 10 | 10 | 10 | 10 | Yes | Excellent turn around time, very helpful I even called him on the phone and he was very helpful! THANK YOU!!!!!! |
| 2009-06-06 | RENE | 10 | 10 | 10 | 10 | Yes | THANK YOU VERY MUCH |
| 2009-06-06 | George | 8 | 10 | 10 | 10 | No | Thanks Frank for your help. |
| 2009-06-06 | Jean | 10 | 10 | 10 | 10 | No | Thanks so much for the information. This will help with my decision. I will more likely go ahead and have them repair the unit. |
| 2009-06-02 | Gordon | 10 | 10 | 10 | 10 | No | Thank you, your help is well needed. I have looked over most of what needs to be there but it does look like the pan is missing... I do not see the drain tube. I know it is there though, I can hear the water running after I turn off the unit. Though, it then flows out the bottom of my unit. I just wish I knew where the drin was to check it. LOL. Thank you, again. GML |
| 2009-06-02 | Darrell | 10 | 10 | 10 | 10 | Yes | Provided the information I was looking for. A real asset. Thanks. |
| 2009-06-01 | James | 10 | 10 | 10 | 10 | Yes | Great service!!! |
| 2009-05-31 | Jennifer | 10 | 10 | 10 | 10 | Yes | I really enjoyed this site and will use it again. |
| 2009-05-29 | Jay | 10 | 10 | 10 | 10 | Yes | A great service! Thanks you very mucH |
| 2009-05-29 | John | 10 | 10 | 10 | 10 | Yes | Very fast response.. 3 minutes, and clear, precise answer. |
| 2009-05-29 | Stephan | 10 | 10 | 10 | 10 | No | Thank you very much for your quick and clear response! |
| 2009-05-28 | Regina Carothers | 10 | 10 | 10 | 10 | Yes | Thank you so much for confirming my suspicions. I am speaking with a service person who says he will spray some more insulation on Saturday. |
| 2009-05-27 | cheryl | 10 | 10 | 10 | 10 | Yes | thanks! |
| 2009-05-26 | bruce | 10 | 10 | 10 | 10 | Yes | thanks for the knowledgeable advice and immediate responce Bruce |
| 2009-05-26 | Eric | 10 | 10 | 10 | 10 | Yes | Excellent and "has your back." |
| 2009-05-25 | Colleen | 10 | 10 | 10 | 10 | Yes | Thanks so much for your help. I will try that this week. |
| 2009-05-23 | Vi | 10 | 10 | 10 | 10 | Yes | Thank you for your quick response. A very good detailed explanation. My HVAC techs and service manager didn't give as thorough explanation. They just said, the extent of damage is "unknown," which is also true. |
| 2009-05-23 | Shane | 10 | 10 | 10 | 10 | No | A nice, very timely answer. Thank you. |
| 2009-05-23 | Vi | 10 | 10 | 10 | 10 | Yes | Thank you for your quick response. It's just the answer I'm looking for. I live in a condo and the roof leaked twice on both the old and new furnaces. The Homeowner's assn. doesn't want to take responsibility for secondary damages from not repairing the roof properly. I needed something to substantiate my claim to them. |
| 2009-05-20 | Christine | 10 | 10 | 10 | 10 | No | Thanks! |
| 2009-05-20 | Cory | 10 | 10 | 10 | 10 | No | Thanks |
| 2009-05-18 | RONALDO | 10 | 10 | 10 | 10 | Yes | OUTSTANDING ANSWER |
| 2009-05-16 | Kara | 10 | 10 | 10 | 10 | Yes | Outstanding response with great knowledge! Perfect! Thanks! |
| 2009-05-16 | Ravi | 8 | 10 | 10 | 10 | Yes | Unbelievably quick to respond - less than a day. I'll be using his input to work with local contractors. |
| 2009-05-16 | Mike | 10 | 10 | 10 | 10 | No | |
| 2009-05-14 | Steve | 10 | 10 | 10 | 10 | No | Quick detailed response, very knowledgeable and thorough, nice guy. Thanks so much for your help |
| 2009-05-14 | Karen | 10 | 10 | 10 | 10 | Yes | Hi thank you. I asked the question because the installers have been fairly clueless to date and this has been the most recent problem that they have not yet identified/fixed. I am requesting a replacement unit and want to make sure I am getting valid information. thank you again for your help. |
Answers by Expert:
Frank A.
Expertise
I will be happy to answer any basic HVAC question by a homeowner, installer, or technician about their split-system maintenance, repair, and installation. I would not be willing to do extensive research into the particulars of a specific system, but any homeowner looking to get questions answered about why we contractors charge what we do, explanations of why a certain part is needed, how to improve indoor air quality and basic repair. I specialize in ELECTRIC HEAT and HEATPUMPS...NOT gas or oil. Although I may be able to answer the odd question about gas and oil, please do not ask me questions pertaining to them because I am not an expert in that aspect of the field.
Experience
I repaired my father's unit when I was 9, and always had an interest in the field. Became a helper at 16, and am now a certified contractor for residential systems in HVACR. So I have 16 years experience in the field, and add about 7 more of just dabbling and study.
Publications
HVAC Insider, A/C Experts, HVAC Contractor South Florida, mentioned as a reference in Trane Instructional Videos 2-5.
Education/Credentials
EPA, Journeyman, Licensed contractor, NATE, Puron, Trane, Carrier, Rheem Team.
Awards and Honors
I won the ACCA technician award on the state-wide level 8 years running. This is the all-around A/C repair competition where most large companies each send their best guy to compete for the plaque. I am 8-for-8, rated as the #1 technician in Florida. I have the plaque to prove it.
Past/Present Clients
Tommy Lee Jones, Santana Moss, Wayne Brandy, Jennifer Lien, Patrick Stewart, Jason Taylor, Kirsten Dunst, Majel Barrett Roddenberry, Robert Picardo, Ethen Phillips, Ashley Judd, Debbie Gibson among others.
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