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Heating, Air Conditioning, Fridge, HVAC/Norval Trimborn
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-22 | Nick | 10 | 7 | 10 | 10 | No | Thanks. I wasn't sure what was meant by crossover wings as I wasn't able to get the burner out for a close inspection. Finally got it out and I see the flat pieces between burners are made of two thin metal pieces and have a gap of maybe 1/16th inch between them. Apparently this is what carries the flame to the next burner. These gaps were full of rust. I cleaned it out best I could and early results are that it now seems to be lighting reliably. |
| 2009-11-17 | sherry | 10 | 10 | 10 | 10 | Yes | You were correct. It was the problem and is now solved. My husband was able to save our family money due to the kindness of yourself and others who responded. You are a wonderful person for helping out desparate people like us. We have three children and times are so tough this year. It is unbelievable that a couple hundred dollars on repairs would hurt us so much. You are a Godsend. Thank you and God Bless you. |
| 2009-11-10 | Sharon | 9 | 10 | 10 | 10 | No | Thank you. |
| 2009-11-09 | Stephen | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-06 | John | 8 | 8 | 10 | 10 | No | thank you. I'll do some cleaning. |
| 2009-11-03 | JOAN | 10 | 10 | 10 | 10 | Yes | Thank you so much for your quick response. We thought that this might be so - and now we know. Thank you again!!! |
| 2009-11-03 | Ernie | 10 | 10 | 10 | 10 | Yes | Thanks! We had 2 other techs come out and they both said the coil will not need replacing. Thanks for your help. |
| 2009-11-02 | John | 10 | 10 | 10 | 10 | Yes | Thank you I will trouble shoot. |
| 2009-11-02 | Lucy | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-01 | Kevin | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-30 | Susan | 10 | 10 | 10 | 10 | Yes | This was very helpful. Thank you very muh. |
| 2009-10-20 | Dave | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-18 | Linda | 10 | 10 | 10 | 10 | Yes | Thank you for your quick response. We found your response helpful in making a decision. |
| 2009-09-25 | Ella | 10 | 10 | 10 | 10 | Yes | Thank you, you were right it was the refrigerant. Thank you for your help. |
| 2009-09-24 | Hentze McKissic | 10 | 10 | 10 | 10 | No | Thanks very much for such a prompt response. |
| 2009-09-23 | Donna | 10 | 10 | 10 | 10 | No | |
| 2009-09-20 | Luis | 10 | 10 | 10 | 10 | Yes | The response was prompt and the answer is being investigated. I will let you know what we find. Thank you sir! |
| 2009-09-16 | Mike | 10 | 10 | 8 | 10 | Yes | |
| 2009-09-16 | Mike | 10 | 10 | 10 | 10 | No | |
| 2009-09-10 | Mitchell | 10 | 10 | 10 | 10 | No | Thank you, sir. Have a great week. |
| 2009-09-09 | kristinaserrano | 10 | 10 | 10 | 10 | Yes | Thank you very much! |
| 2009-09-07 | Aaron | 10 | 10 | 10 | 10 | No | |
| 2009-09-02 | Dale | 10 | 10 | 10 | 10 | No | thanks again |
| 2009-09-01 | Dale | 10 | 10 | 10 | 10 | Yes | thanks alot |
| 2009-08-29 | Jack | 9 | 10 | 10 | 10 | No | |
| 2009-08-29 | scott | 10 | 10 | 10 | 10 | Yes | |
| 2009-08-27 | Mikey | 10 | 10 | 10 | 10 | Yes | Norv, Thanks for the expert response and clarifications. MIkey |
| 2009-08-25 | Aaron | 10 | 10 | 10 | 10 | Yes | Thanks for such a speedy response. Your work on this site is appreciated. |
| 2009-08-25 | David | 10 | 8 | 10 | 10 | No | Thank you very much Norval. It was the voltage which turned out to be the result of a burnt control board. |
| 2009-08-25 | Karen | 10 | 10 | 10 | 10 | Yes | Thank you so much Mr Trimborn for your quick and informative response to my questions. If I could give you a 100 rating, I most certainly would do it. Hopefully the freon will hold out long enough to get us into fall, then we will have time to find a qualified tech. Thank you again. |
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Answers by Expert:
Norval Trimborn
Expertise
Residential and light commercial HVAC questions
Experience
40 years of HVAC Service
Organizations
Refrigeration Service Engineers Society
Education/Credentials
HVAC Certificate, Trane Comfort Specialist, NATE certified Heat Pump Technician
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