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Heating, Air Conditioning, Fridge, HVAC/J Cook
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-19 | Jeff | 10 | 10 | 10 | 10 | No | |
| 2009-11-12 | elsa | 10 | 10 | 10 | 10 | No | Thanks J, I appreciate your response. |
| 2009-11-11 | Gary | 10 | 10 | 10 | 10 | Yes | |
| 2009-06-10 | Carla | 10 | 10 | 10 | 10 | Yes | Thank you so much! I appreciate you time and this service is great. Ms. Garcia |
| 2009-06-05 | Larry | 10 | 8 | 10 | 10 | No | |
| 2009-05-29 | Peter | 10 | 10 | 10 | 10 | No | |
| 2009-05-12 | sandra | 10 | 10 | 10 | 10 | No | Thank you, I have a tech. coming to look at the system tomorrow. |
| 2009-04-15 | Kevin Quinn | 10 | 10 | 10 | 10 | No | Thank you |
| 2009-04-14 | Michael | 10 | 10 | 10 | 10 | Yes | J Cook is not only very helpful in his knowledge of the topic but offers good common sense insights. Best of all he is very polite in his interactions! |
| 2009-04-09 | Joan | 10 | 10 | 10 | 10 | No | Thank you for getting back to me so quickly. I appreciate your knowledge. |
| 2009-04-06 | Rhea | 10 | 10 | 10 | 10 | Yes | Very quick and right on the mark. |
| 2009-04-03 | Zoë | 9 | 8 | 10 | 10 | Yes | |
| 2009-04-02 | Dave | 10 | 10 | 10 | 10 | No | |
| 2009-03-30 | Jason | 10 | 10 | 10 | 10 | Yes | Thanks for the quick reply! |
| 2009-03-21 | Paula | 8 | 7 | 10 | 10 | No | |
| 2009-02-23 | Penny | 10 | 10 | 10 | 10 | Yes | Thank you. We ended up calling a technician out who removed 2 wasp's nests from one of the air outlets. It was on the other side of the protectice grille covering and I couldn't see the blockage. |
| 2009-02-12 | Cindy | 10 | 10 | 10 | 10 | Yes | thank you J. I will have the furnace tested over the next day or so, and will let you know what I am told. thanks Cindy |
| 2009-02-12 | Babz | 10 | 10 | 10 | 10 | Yes | Thank you for your prompt feedback. I called for service and will let you know how it works out. |
| 2009-02-12 | Jerry | 10 | 10 | 10 | 10 | Yes | Thanks J, for the quick response,the answer was very helpful...........Jerry |
| 2009-02-11 | Jim | 10 | 10 | 10 | 10 | No | Thanks for your help. It turns out that after I checked the fan circuit and everything was OK, the instruction manual stated that the stat had to be programmed to the heat and cooling source through a series of prompts. Once this was complete and I figured there was a five minute delay on the compressor everything seems to be fine. Thanks again for you assistance. Jim |
| 2009-02-09 | Michael Pelletier | 10 | 10 | 10 | 10 | No | A very useful answer was posted in less than an hour. Awesome! |
| 2009-01-26 | Tom | 10 | 10 | 10 | 10 | No | |
| 2009-01-13 | Adam | 10 | 10 | 10 | 10 | Yes | Thanks. Very helpful and we will go with a new Heater. Adam |
| 2008-12-17 | Troy | 10 | 10 | 10 | 10 | Yes | |
| 2008-12-15 | Mary | 10 | 10 | 10 | 10 | Yes | Thank you so much for your rapid response! The repairman is scheduled to return today and will (hopefully) solve the problem. I will let you know what happens. Thanks again!! |
| 2008-12-12 | Nancy | 10 | 10 | 10 | 10 | No | thank you for your timely and knowledgeable response. greatly appreciated. |
| 2008-12-03 | Paul E Holliday | 10 | 10 | 10 | 10 | No | thanks sir |
| 2008-11-20 | Robin | 10 | 10 | 10 | 10 | Yes | Thanks J, It worked perfect. |
| 2008-11-19 | Patricia Fitzgibbons | 10 | 10 | 10 | 10 | No | thanks for your prompt reply. however, it would helppif the individuals who answer our questions are from my area and I did not realize you lived out of state. thank you |
| 2008-11-17 | Mike | 10 | 10 | 10 | 10 | Yes |
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Answers by Expert:
J Cook
Expertise
With 25+ years experience, I am familiar with residential, commercial, and industrial HVAC equipment including but not limited to boilers, chillers, reciprocating and screw compressors. I am trained in all manners of control wiring.
Experience
I currently have three HVAC licenses and Refrigeration license by the State of North Carolina. I have been in this field for over twenty years. I have been a service technician for a contractor and also worked at a state college in the repair and maintenance of steam lines and equipment. I am currently the Building Maintenance Superintendent for a municipality.
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