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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2007-12-04 | Austin | 10 | 10 | 10 | 10 | No | Straightforward & right to the point, thank you for the quick response! |
| 2007-11-01 | Tammy | 10 | 8 | 10 | 10 | Yes | Very quick response and will follow up on suggestions. Did need some clarification but this is a good starting point. |
| 2007-10-30 | Mark | 10 | 5 | 10 | 10 | No | |
| 2007-10-29 | Tom | 10 | 10 | 10 | 10 | Yes | |
| 2007-10-29 | Bruce | 10 | 10 | 10 | 10 | No | I inferred from the response that, if they are dried out, the tie rod ends must necessarily be replaced. |
| 2007-10-27 | Keith | 10 | 10 | 10 | 10 | Yes | Short and right to the point. Gave good explinations to his answer. |
| 2007-10-25 | Robert | 10 | 10 | 10 | 10 | Yes | exactly the problem thanks a ton |
| 2007-10-25 | Jack | 10 | 10 | 10 | 10 | Yes | Thank you! I appreciate your quick responce!!! I hope you will continue to help people like myself. Greatly appreciated!!! Jack lacyhardyhouse@yahoo.com |
| 2007-10-23 | Chris | 10 | 10 | 10 | 10 | No | |
| 2007-10-23 | Raymond | 10 | 10 | 10 | 10 | Yes | Dennis, thank you, but working with voltages daily between 280 AC and 7 KVDC, I am quite capable at following proper procedure. I see no issue with my delving into a simple airbag problem. Motorcraft was no help, will try NHTSA. |
| 2007-10-21 | Dennis | 10 | 10 | 10 | 10 | Yes | Thanks, Dennis |
| 2007-10-18 | Mike | 10 | 10 | 10 | 10 | Yes | Thanks for the quick response |
| 2007-10-16 | Darryl | 10 | 10 | 10 | 10 | Yes | Thaks for the prompt reply...I figured that was only last option but I'm gald you offered your guidance on the subject...I'll let you know once I have the dealership check the codes..thaks again |
| 2007-10-15 | Wendell | 10 | 7 | 10 | 10 | Yes | Thanks Dennis. I'm usually a Chevy person most familiar with older models. I'll give your suggestion a try! |
| 2007-10-15 | ron | 10 | 10 | 10 | 10 | Yes | really appreciate the quick response. I will be checking out the suggestion |
| 2007-10-14 | tom | 10 | 10 | 10 | 10 | No | thank you for your promptness, will check the thihgs you suggested. |
| 2007-10-12 | Kerry | 10 | 10 | 10 | 10 | Yes | Excellent!! |
| 2007-10-11 | Rene | 10 | 10 | 10 | 10 | No | thanks |
| 2007-10-10 | Grant | 10 | 10 | 10 | 10 | Yes | Quick and effective answers |
| 2007-10-07 | Mike | 10 | 10 | 10 | 10 | Yes | |
| 2007-10-02 | Reg | 10 | 10 | 10 | 10 | Yes | TPS sensor was bad. Your first answer was correct. Thank you so much! |
| 2007-09-26 | Joe | 10 | 10 | 9 | 10 | Yes | Dennis - the library is a good idea - never thought of that! Thanks for the answer! Joe |
| 2007-09-20 | ovil | 10 | 10 | 10 | 10 | Yes | thank you for taking the time to answer my question. i will see about the lube on the contact points. |
| 2007-09-18 | Kelly | 10 | 10 | 10 | 10 | Yes | Thank you very much Dennis. I will give it a try. |
| 2007-09-18 | Robert | 10 | 10 | 10 | 10 | Yes | Thank you very much. I think I will take it to a specialist to be repaired. |
| 2007-09-17 | Luis | 10 | 10 | 10 | 10 | Yes | Very quick and helpful. |
| 2007-09-16 | Thane | 10 | 10 | 10 | 10 | No | DIDN'T FIX MY PROBLEM & NOW IT WON'T LET ME ASK IF HE HAS ANY MORE SUGGESTIONS. Everyone I talked to agreed that replacing headlight switch should fix it, but still no lights. Thanks anyway. |
| 2007-09-14 | Justin Johnson | 10 | 10 | 10 | 10 | Yes | The response was quick and to the point. The knowledge was aparent and accurate |
| 2007-09-14 | Rick | 10 | 10 | 10 | 10 | No | thanks for quick reply, E150 Econoline Van, sorry. I tried to have Advance Auto code check but they said they could not get a reading. I'll see what I can do about getting codes or diag. Thanks again, you were very quick. |
| 2007-09-13 | Mike | 10 | 10 | 10 | 10 | Yes | Thank you Dennis. Finally, some answers and you have certainly come through! |
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Answers by Expert:
I am a retired Ford master tech specializing in electrical, climate control, emissions, driveability, chassis, brakes, and any light repairs. Currently employed by an independent shop that appreciates my knowledge and abilities. Cannot answer transmission or parts questions, these are not areas of my expertise.
32 years of auto repair, diagnosis, and emissions testing, in service staions, independent garages, and 20 years with Ford dealers.
Organizations
National Street Rod Association (NSRA)
International Automotive Technicians Network (IATN)
www.blueovaltechs.com
IAMAW (retired)
National Street Rod Association
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Education/Credentials
Riverside City College Automotive technology program
Ford Master Tech Certified Engine and Chassis Master (Over 500 hours)
ASE Certified in 7 categories
6 years training in Union 76 Pro-tech program
Awards and Honors
4-time Technician of the Year at Almaden Lincoln Mercury
Ford Master Tech
Union 76 Pro-tech Master tech

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