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Ford Repair/Tony Florence
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-20 | Darrell | 10 | 10 | 10 | 10 | Yes | Thank you Tony you have been a great help. |
| 2009-11-20 | nathaniel | 10 | 10 | 10 | 10 | Yes | Tony Your right this is the norm for ford even the parts manager at a ford dealership i know, couldn,t tell me. At least i have a general idea where to look now Thanks so very much! Nathaniel |
| 2009-11-08 | Christopher | 10 | 10 | 10 | 10 | Yes | Thanks |
| 2009-11-07 | Bob | 10 | 10 | 10 | 10 | Yes | Thank you, I went in and told the parts store, and all I got was Ohhhhhhhhhh ok. But I have ordered the kit and will be replacing them all. Thanks You Bob |
| 2009-09-30 | Seuss | 10 | 10 | 10 | 10 | Yes | Hahaha yeah that was the problem! Turns out the engine was running with no transmision fluid. X( that could of blew out the tranny I think. I wish i would of known the night i was stranded haha would of saved me 200$ from towing it 25miles into town. Thanks alot Tony!!! |
| 2009-09-19 | RGV / NSR GUY | 10 | 10 | 10 | 10 | No | You're right Tony. I forgot to mention that the intake manifold was to convert from a fuel injected 97 302 to a 4bbl carburetor. The original motor had fuel injection but this intake manifold was to convert the fuel injection to carbureted. So will this replacement for a 97 fit my 73? thanks again, Mel |
| 2009-08-23 | Oluwole | 10 | 10 | 10 | 10 | Yes | Tou have done so well to me. This is a great thing to ford company and to the user of ford motors. |
| 2009-08-20 | Lisa | 10 | 10 | 10 | 10 | Yes | Thank you for the help. I got the plugs replaced, turns out, my rings are bad too, and since I have good plugs in, my exhaust smokes white. Since repairing the rings would cost more than my car, I'm just going to run it till it dies, but atleast I have good plugs! =) Thanks again, Lisa Marie |
| 2009-08-13 | Todd | 10 | 10 | 10 | 10 | Yes | Thanks for the clear , concise reply. |
| 2009-08-10 | John | 10 | 10 | 10 | 10 | Yes | Very quick response. |
| 2009-08-08 | Luis | 10 | 10 | 10 | 10 | No | |
| 2009-07-25 | Matt | 10 | 10 | 10 | 10 | No | thanks Tony.. we'll try again on Tuesday. Matt |
| 2009-07-23 | Matt | 10 | 10 | 10 | 10 | No | very quick and hopefully correct answer |
| 2009-06-26 | JOHN | 10 | 10 | 10 | 10 | Yes | Super Response from Tony on my Ford E350 RV, Thanks for all that you do and keep up the great work. Thanks again, will be sending some more questions soonest on other vehicles I own |
| 2009-06-22 | Jerry | 10 | 10 | 10 | 10 | Yes | Thanks Tony, I talked to my dealer service dept. today and he said "you know I have never had that happen before." So he went out and checked two of the new trucks he had on the lot and their defroster light did stay on even in 100 degree weather. LOL So he said to bring it in there must be an issue with it. So I am going to do that. Thanks again for the reply. |
| 2009-06-22 | Jose | 10 | 9 | 10 | 10 | Yes | |
| 2009-06-18 | holly | 10 | 10 | 10 | 10 | Yes | very nice and helpful person...gave more info than any garage that i have called...thanks so much |
| 2009-06-18 | steven harbeck | 10 | 10 | 10 | 10 | Yes | Thanks Tony!! You are correct...I was pulling it hard enough that I thought it would break; but not quite hard enough. Thanks again |
| 2009-06-01 | David | 10 | 9 | 10 | 10 | No | |
| 2009-05-31 | shaurav | 8 | 8 | 10 | 10 | Yes | Hello Tony, Thank you very much your effort and time. Best regards, Shaurav. |
| 2009-05-24 | Ana | 10 | 10 | 5 | 10 | No | |
| 2009-05-22 | Makala | 10 | 10 | 10 | 10 | Yes | |
| 2009-05-21 | Phil | 10 | 10 | 10 | 10 | No | Tony confirmed my suspitions. Very timely and to the point. I'll use this service agian. Thanks. |
| 2009-05-19 | Tina | 10 | 10 | 10 | 10 | Yes | Thanks for your help Tony! |
| 2009-05-13 | Cam | 10 | 10 | 10 | 10 | Yes | Awesome - thanks Tony. Helps to have someone who can cut through repair shop-speak! Cheers. |
| 2009-05-06 | Stacey | 10 | 10 | 10 | 10 | Yes | Thanks Tony, will try there first! |
| 2009-05-02 | Russell | 10 | 10 | 10 | 10 | Yes | Thanks a lot, Tony! Quick and clear reply! |
| 2009-04-29 | Steve | 10 | 10 | 10 | 10 | No | |
| 2009-04-27 | russell | 10 | 10 | 10 | 10 | No | Thank you for your help. |
| 2009-04-26 | Steve | 9 | 9 | 10 | 10 | No |
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Answers by Expert:
Tony Florence
Expertise
Automotive and some diesel pertaining to ford,mercury and lincoln vehicles
Experience
Dealer level employee for 17 years, from tech to current service advisor, previous tech at goodyear auto center,independent shops auto and large truck including my own
Organizations
member of indiana street rod assoc, lions club
Education/Credentials
lincoln tech grad with auto/diesel technology, business management
Awards and Honors
ford master certified service advisor,service manager, warr admin., commercial business
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