You are here:

Computer Security & Viruses/Post Question

Ask Brian Benosky a Question about Computer Security & Viruses

Important:

Please read the following and "Instructions from the Expert" carefully before you post the question:

Please don't set your question to private unless it will personally identify you. The public questions will get high priority to be answered and can benefit more users. Don't put your personal information in the question.
After you submit your question, we'll send you an email as a receipt. You will be notified when the answer is ready. Please make sure your email server does not block or filter out emails from allexperts.com.
AllExperts is a 100% free site. Our experts spend lots of time to answer your questions. We ask only that you thank and rate the volunteer's answer upon your return.

Instructions from the Expert:

If you believe your computer is infected by malware, follow the instructions below before posting:
Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Make sure you close EVERY open window and ALL browser windows. The only thing that should be open is the HijackThis program.
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Should it not open, go to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in your question here.
* Do not fix any entries in HijackThis, as they may be harmless.

Finally, for all users, please describe the problem you are having in as great a detail as possible, including any error messages or pop-ups.

First Name:
Email:	Read our NO SPAM! guarantee
Re-enter Email:
Subject:
Question:	65000-character limit

Image File:
Image Title:
Image Description:

keep this question private.

Please verify that you are not a SPAM robot by entering the characters shown in the box:

Please Note:

By clicking below to send your e-mail, you understand and agree to the following:

The information you receive is not professional advice and is provided solely for educational and informational purposes only; all investment decisions you make are your own responsibility.
AllExperts.com has no responsibility or control over the content of any information you receive.
Click to send your message only if you agree to these terms.

Click to send your message only if you agree to these terms.

All Answers

Answers by Expert:

Ask Experts

Volunteer

Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (including Vista) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience

I have over 25 years experience in using, building, and repairing computers. I have helped over a thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributer of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

Encyclopedia

Browse Answers: