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I'm a problem-solver; I specialize in finding practical win-win solutions to difficult customer service issues. Anything to do with maintaining good relations with your customers and still running a profitable business is fair game.
I've operated more than one successful small business of my own, and provided support for multiple small businesses as a consultant.
Education/Credentials
I am self-taught. I've been a voracious reader since I was 4 years old. I absorb three to five new books a month on virtually every subject of interest to a small business owner/operator.

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